Falecia Zmg

Bad customer service

I need your help!!! need to speak to someone!! Now.erong address...khfkdkydjgzjgxjgxjgxkxmhcmjflhcljclkyoyuiigjdgxkhckhfchlchlçbbhh ch mm
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Cons:
  • All

Preferred solution: Deliver product or service ordered

Lori Aeb

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SCAM!!

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Wear Felicity - SCAM!!
Wear Felicity - SCAM!! - Image 2
Wear Felicity - SCAM!! - Image 3
Original review Jan 30, 2024

Took well over the time promised to receive and it arrived BROKEN. I'm getting the run around from them wanting to send a replacement instead of a refund.

They are saying they can't send a necklace instead of a bracelet (same price but you can replace the necklace when it breaks) because even though orders take over 25 days to process, 15 minutes after ordering me a replacement it's processing and can't be changed. A refund won't be issued now because I gave them my address when they asked to issue a replacement. Their correspondence via email was rude and they ignored my responses until I started a new email thread.

They are the lowest of the low scamming people that have lost loved ones. They deserve charges for fraud!!!

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Loss:
$39
Cons:
  • Liars and frauds

Preferred solution: Full refund

User's recommendation: BEWARE THIS COMPANY!

Shericka Bgb

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Verified Buyer

Slow arrival. Poor quality control. Horrible customer service.

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Wear Felicity - Slow arrival. Poor quality control. Horrible customer service.
Wear Felicity - Slow arrival. Poor quality control. Horrible customer service. - Image 2

I ordered my ornament on Dec 6th but it didnt arrive until after Jan 19th. When it finally came, there was a scratch or debris inside covering part of a face in the photo.

I sent pictures of the issue; they asked for a video. I sent a video CLEARLY showing the problem, but they wanted me to send yet another video. After numerous emails and personal time invested, I was dont jumping through their hoops. I asked for a replacement, or a refund, or a prepaid label to mail it back so they could see with their own eyes.

They kept saying another video was needed. Bull. They did everything to avoid providing customer service or a resolution. I would never do business with this company if I had known this would have been my experience.

I wish I had read more reviews ahead of time because they seem to be notorious for this. Shameful.

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Cons:
  • Poor quality control
  • Extremely slow delivery
  • Horrible customer service

User's recommendation: Slow arrival. Poor quality control. Horrible customer service.

Anonymous
map-marker Cold Spring, New York

Bracelet is broken

I bought one for my daughter first time she wore it the insides-(picture) was gone. She loved it. I just ordered her another one yesterday April 14 2024 I paid 38.00 how do I send it back to you for a refund I live in New York. U SA. My contact number is 845 797 ****. Please help me. It went through pay Pal
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Anonymous
map-marker Hallandale Beach, Florida

Never got my order

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Never got my order! Its been since November of 2023. Where is my order, why has it not been sent out.
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Anonymous
map-marker Chagrin Falls, Ohio

Order not shipped

I placed an order in November 27th. After emailing back and fourth with the company I was ensured I would get my order by Christmas. Well its December 20th and my order has yet to ship. Not happy at all.
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Susan D Xxo

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Verified Reviewer

Sub par product / ridiculous return policy

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Wear Felicity - Sub par product / ridiculous return policy
Wear Felicity - Sub par product / ridiculous return policy - Image 2
Cheaply made bracelet, basically a piece of string. Unable to see picture inside of stone. Return requires a "Video"
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Loss:
$32
Cons:
  • Return requires a video cheap product

Preferred solution: Full refund

User's recommendation: Avoid!

Nicole B Zed

A joke of a company

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First off, I wish I had found these reviews before I purchased. My sisters cat died so I thought this would be nice to give her. It came but you CANNOT see the image just by looking into it. You also cannot get a decent view when using your phone. The pendant is wayyyyy too small and the darn thing is on a piece of rope!! Not a nice chain, a rope!! I paid over $30 for a piece of rope and a pendant the size of a bug!!! Now I can't get a refund and I'm waiting on Paypal to finish their inquiry to find out if I'll get my money back. DO NOT SHOP HERE EVER!!! IT'S A SCAM!!
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Loss:
$31
Cons:
  • Crap product
  • Poor customer service

Preferred solution: Full refund

User's recommendation: RUN AWAY IT'S A SCAM!!!!!!

Susan D Xxo

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Verified Reviewer
| map-marker Broomfield, Colorado

Sub par product / ridiculous return policy

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Wear Felicity - Sub par product / ridiculous return policy
Wear Felicity - Sub par product / ridiculous return policy - Image 2
Item was not as described. Unable to see the picture inside the stone. Cheap piece of string . Would be embarrassed to wear the bracelet in public . Return policy requires a "video"
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User's recommendation: AVOID!

Jodi M Kto

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Verified Reviewer

Got it today. Love it.

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It took forever to come but they told me it was going to take longer. Good communication and I love the final product. Thank you.
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User's recommendation: Cool

Susan D Xxo

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Supporter

Poor customer service

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Wear Felicity - Poor customer service
Purchased a bracelet that is cheaply made and does not fulfill items online description. Wanted a "video" to make a return
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Loss:
$32
Cons:
  • Items not as described

Preferred solution: Full refund

User's recommendation: Avoid

Carrie M Gfx

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Verified Reviewer
| map-marker North Olmsted, Ohio

DO NOT BUY FROM THIS COMPANY!!

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I couldnt accurately rate most of the categories because I STILL havent received the items I ordered on 11/27/22. Website guaranteed delivery in time for Christmas, yet here I(and so many others) sit empty handed.

Website doesnt mention the 5 week turn around time until AFTER your order is confirmed and tour money is taken. There is no way to reach anyone, only an email address that responds stating not to email again it is now 1/10 and nothing. Should have checked the Better Business Bureau before purchasing. These people should be ashamed of themselves.

Many of us purchased as Christmas giftsand still have nothing to give. Again, DO NOT ORDER FROM THIS BUSINESS. Tell your family, tell your friends.

tell your coworkers, tell anyone that will listen! STAY AWAY!!!

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User's recommendation: DO NOT SHOP HERE

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